GChat Visichat General

What is Visichat?

Visichat is a market leading Internet chat solution. It is a modern and user friendly piece of software, with an easy to use and fully-featured admin panel and client interface.

It supports voice, video and multiple languages. Visichat is a cross-platform solution, which can act as a flexible foundation for online communities, virtual schools, businesses, and more.

The software is also easy to integrate and supports many popular database systems. To learn more about the many features this product has to offer, please see its product page: Visichat.

Who develops and supports Visichat?

GChat is the sole developer, maintainer and owner of the Visichat software package. We supply updates, technical support and licenses for the software. Development and technical support is carried out by our technical team. General product support, pre-sales and after-sales is undertaken by our customer care staff.

Where can I find help and support?

There are many ways to get in touch with us. We are a global company and provide a number of options to accommodate our customers at home and abroad. To contact GChat staff, you can:

- Use our Contact Form
- Use our Customers Portal

Our office opening hours are Monday to Friday, 9am to 5pm, GMT. But email and customers portal are open for you at any time, although please be aware that any messages or tickets that come in out of office hours will be processed the following day.

An official source of documentation and help for our products is available at: GChat Wiki. The wiki is a dynamic documentation project that is constantly evolving. If you don't see something you're interested in covered, please let us know, so we can improve our documentation to better serve your needs.

What do I do if my question is not listed in the FAQ?

If your question is regarding pre-sales, general product information, payments or orders, please use any method listed in 'Where can I find help and support?' to have your question answered by customer care staff.

If your question is a technical, installation, hosting or an integration matter, please submit your query as a support ticket to the technical support team. This can be accomplished through Customers Portal. Technical support tickets can be ordered and paid for from the Technical Support page.

Customers Portal | Contact us