The Customers Portal, accessible via the GChat homepage, is your first port of call for looking up information regarding your orders, licenses or subscriptions. It is a user-friendly, online tool for managing your account with us and is necessary to access our products and services. The Customers Portal will also let you message customer care or technical support, when you need it.
You can use the Customers Portal contact form to ask a question, suggest a Visichat feature or request affiliate status.
You'll find relevant terms and conditions texts in full here, and will be given access to your account history, such as: billing information, order acknowledgements, closed support tickets, commission payments and more. Visichat software and related updates are made available for download through this facility also.
You must have a valid email address to take advantage of this service. Customers who made their orders prior to the launch of the portal are already registered but will have to reset the password associated with their order to login for the first time. This is important, since we'll always ask for and verify the email address linked to your order, and hence customer account.