Yes, GChat offers one-time free installation service with every Visichat order. Our expert technical staff will install the software, dependencies and prerequisites to your server. They will also test that the system works as expected after the installation is done.
You can ask for your one-time free installation from us for up to one month from the date of purchase.
Yes, one-time free installation is included with every license you buy. In other words, the number of free installations our technical team will perform is equal to the number of licenses you hold. However, please be aware that free installations are not transferable between products or licenses.
Yes, GChat provides you with all program files and the installation script necessary to get going. GChat technical staff also maintain a dynamic documentation project - the GChat Wiki; with the latest information regarding use, installation and maintenance of our software.
You are welcome to install the software yourself, if you prefer. We'll still help – at no extra cost – should things not go according to plan, and you would like to use your one-time free installation later. This free service is extended for up to one month from the date of your original license purchase.
You don't need to worry about this if have chosen our free installation service. We'll take care of the technical details for you.
It is possible to install Visichat yourself by using the installation package we make available through the Customers Portal. It comes with instructions, files and the install script you need to get started. For more information, please see the software documentation on the GChat Wiki.
We install Red5 for you as part of your one-time free installation. But if you want to do it yourself, you can obtain the necessary installation files and instructions from the Red5 homepage. Red5 installation and configuration is also dicussed by the installation guide on the GChat Wiki.
The technical team maintains an up-to-date system requirements page on the GChat Wiki.
Red5 Media Server is free and open source. We do not charge extra for it. It can be found and downloaded without restrictions online. For more information, please visit the project's homepage.